Spa Baan Suerte Policies

SPA BAAN SUERTE POLICIES

Cancellation Policy

Cancellations made 20 days or more in advance of your reservation are entitled to a full refund of deposit, minus the administration fee of USD$25 per person.
Cancellations made 10-19 days prior to arrival will receive a 50% refund, minus the administration fee of USD$25 per person.
Cancellations made 0-9 days prior to arrival may not be refunded since booking others in your place may not be possible.
Should the ship not make port due to weather or other difficulty all deposit funds will be fully refunded, minus the administration fee of USD$25 per person. This fee can be used as a credit towards a future visit 5 years from your reservation.

NEW Payment Policy
All appointments require a 50% deposit via Paypal or Credit Card number to hold the appointment space.
Spa Baan Suerte only accepts payment in form of Paypal, cash US Dollars, cash Honduran Lempiras or Credit Card.
We DO NOT accept Travellers Cheques.
Full payment is required prior to the treatment.
Unfortunately a guest from a Cruise Ship came to our beautiful Spa and did not bring any valid form of payment with her in November 2012. Due to this incident we have had to change our policy on payment.
Spa Baan Suerte apologizes in advance for any inconvenience this change in policy may cause our valued customers.

Price Policy
Prices are shown in U.S. dollars and do not include applicable Honduran sales tax.
Prices are subject to change without notice.

Service Policy
Please communicate all requests and concerns when booking.
If you have any medical conditions or are under a physicians care, please advise us so we can provide the best possible service.
If you require any changes to appointments, please make them with Spa Baan Suerte's office staff.
Please arrive 10 minutes early for your appointment. Arriving late will deprive you of valuable treatment time.
To avoid skin irritations please do not shave 24 hours prior to appointment.
Please remove jewelry prior to treatment.

Spa Baan Suerte recommends booking Spa services a minimum of two weeks prior to your arrival to ensure greatest flexibility in scheduling.

The use of cell phones is prohibited in common areas.

Gratuities are not included in pricing but may be given as a reflection of the quality of service provided. Envelopes are provided at the reception for your convenience or you may add them to your bill at the end of your stay.